Refund and cancellation
This policy covers reporting engagements, walkthrough assessments, monthly briefs, and incident trend reviews commissioned from Insight Nodecore Co., Ltd.
Eligibility
Refunds apply to fees paid for professional reporting work that has not been completed according to the written scope. Informational website content is free and is not a purchasable item.
Timeframe
Refund requests must be sent to hello@insight-nodecore.click within fourteen days of the event giving rise to the request, or within the period stated in your engagement letter if different.
Full refund
A full refund is available if we cancel an engagement before the scheduled walkthrough or desk review begins, or if we fail to deliver the agreed pack within the timeline stated in the scope after any client-caused delays are excluded.
Partial refund
If work has started — for example, logs have been reviewed or a partial walkthrough completed — a partial refund may be issued for undelivered portions. The portion already performed is charged at the rates in the estimate.
Non-refundable items
- Deposits that secure a reserved walkthrough date within seven days of the visit, once travel or staff have been committed
- Completed reporting packs and briefs already delivered
- Third-party costs pre-approved by you (such as specialised site escorts) once incurred
Cancellation and rescheduling
You may reschedule a walkthrough with at least five business days’ notice at no charge once per engagement. Cancellations inside five business days may forfeit the deposit. Monthly briefs may be paused with written notice before the next cut-off date; fees already billed for a completed month are not refunded.
No-shows and access failures
If site access is not provided at the agreed time without timely notice, the assessment day fee remains payable. We will offer one rebooking subject to calendar availability.
Work already started and materials
Analysis of logs, draft writing, and photographs taken during a visit count as work started. We do not sell physical goods; printed packs produced at your request after delivery are non-refundable once printed.
Refund process and method
Approved refunds are processed to the original payment method within fourteen business days of approval. Bank transfer refunds for Thai accounts may require your account details in writing.
Contact
Refund requests: hello@insight-nodecore.click or Phone number: 027418937. Include your engagement reference and reason for the request.